Physiotherapist and patient experiences with telehealth

What are the experiences of those who consulted via videoconference during the COVID-19 pandemic?

There is evidence that telehealth is an effective physiotherapy service delivery mode for some conditions, with outcomes similar to, or even better than, those achieved with in-person care in musculoskeletal conditions, joint surgery, and cardiac and pulmonary rehabilitation.

There is also some evidence that telehealth is perceived to be safe and effective by physiotherapists delivering the service and by patients with various conditions, including: osteoarthritis, chronic obstructive pulmonary disease, following knee replacement, heart failure and older patients with disability.


Physiotherapists gave moderate-to-high ratings for the effectiveness of and their satisfaction with videoconferencing. Most intended to continue to offer individual consultations and group classes via videoconferencing beyond the pandemic.

For individual consultations and group classes, respectively, most patients had moderately or extremely positive perceptions about ease of technology use, comfort communicating, satisfaction with management, satisfaction with privacy/security, safety and effectiveness. Compared with 68 percent for group classes, 47 percent of patients indicated they were moderately or extremely likely to choose videoconferencing for individual consultations in the future.

> From: Bennell et al., J Physiother 67 (2021) 201-209 . All rights reserved to Australian Physiotherapy Association. Click here for the online summary.

Want to read deeper into this topic? Have a look at the free full text version of this article published in Journal of Physiotherapy!

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